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We offer a full refund to users for refund requests placed within a period of 7 (seven) days from the date of delivery and only in the instances mentioned herein. The user will need to place a refund request in the form and manner explained below. You may be eligible for a full refund only under the following circumstances:
Please note that for all the cases mentioned above, we will require clear images of the product(s) clearly showcasing the fault or issue with it.
In the event the claim relates to “missing” product(s) in the delivered order, we will review the packing video to ensure that all the ordered product(s) were placed in the package before dispatch. We would request you to share images of the entire kit received when you raise a request.
We also understand that various circumstances may arise leading you to want to return a product that is not defective. In these cases, we may allow the return of sealed and unused products ONLY if you notify us within 7 (seven) days of receipt of the order/product. We will initiate the pick-up of such products once we receive a return request from you within the timelines specified here. In such a case the Final decision of refund stays with Fidore Health .
You can raise a refund request by contacting our customer care team through the channels specified below (available only between 10 AM - 7 PM, Monday to Saturday) with your order ID, including the reason why you are requesting a refund and specifying the product(s) from your order in relation to which the refund request is raised, along with an image of such product.
You can contact us at:
In case you have purchased a product that has a free gift or promotional offer associated with it and you wish to return the main product, then:
After receiving a refund/return request, we will arrange for our logistics partner to pick up the product, typically within 2 working days. Please note that the timeline may vary based on factors such as logistic partner availability, pin codes, public holidays, etc.
Refunds for returned products are initiated after a Quality Check (as described below). If the product passes the Quality Check, the refund is processed. Please return the product with all accompanying materials and original packaging.
Quality Check - A process conducted by the delivery partner while pickup to ensure that the returned product is in its original condition. This includes verifying that the product is sealed and unused. The seal should be intact, and the product should show no signs of tampering or usage.
After the product has successfully passed the Quality Check and has been collected from your doorstep, we will initiate the refund to your original payment source. For Cash on Delivery (COD) orders, we will provide you with a refund link through which you can select your preferred refund method and input the necessary details.
You can place a request to cancel your order via:
In exceptional cases, if our courier partner attempts delivery (applicable for orders cancelled before delivery), please decline acceptance. If the delivery is accepted, we will arrange a reverse pickup for the same. Kindly keep the products in sealed and unused condition.
Refund processing times vary based on the original payment method:
We apologize for any inconvenience caused; refund processing times may be subject to delays due to various factors including bank policies or circumstances beyond our control.
